> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parallellabs.app/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Employees

> AI Employees are the heart of the platform. They're your customizable AI assistants that can answer questions, help with tasks, and even interact with your cust

AI Employees are the heart of the platform. They're your customizable AI assistants that can answer questions, help with tasks, and even interact with your customers. Think of them as team members you can train to know your business inside and out.

***

## What Is an AI Employee?

An AI employee is a customized AI assistant with:

* A **name and role** (like "Sarah, Customer Support Lead")
* A **personality** (friendly, professional, casual, etc.)
* **Knowledge** (from documents you upload)
* **Special instructions** (how to handle certain situations)

You can have multiple AI employees, each specialized for different tasks.

***

## Creating Your First AI Employee

1. Select your company from the sidebar
2. Click **Employees**
3. Click **Create Employee** (or the **+** button)
4. Fill in the details:
   * **Name:** What you'll call this AI (e.g., "Alex")
   * **Title:** Their role (e.g., "Sales Assistant")
   * **Photo:** Upload an avatar or use the default
   * **Instructions:** How the AI should behave (more on this below)
5. Click **Save**

That's it! Your AI employee is ready to chat.

***

## Writing Good Instructions

The instructions (also called "prompt" or "system prompt") tell your AI employee how to behave. This is the most important part of setup.

### What to Include

1. **Role description:** Who is this AI?
2. **Tone and style:** How should they communicate?
3. **Knowledge boundaries:** What should they NOT answer?
4. **Special instructions:** Any specific behaviors

### Example Instructions

**For a Customer Support AI:**

```
You are Alex, a friendly customer support representative for [Company Name].

Your job is to help customers with questions about our products and services. Be warm, patient, and professional.

Important guidelines:
- Always greet customers warmly
- If you don't know an answer, say so and offer to connect them with a human
- Never make up information about products or policies
- Keep responses concise but helpful
- End conversations by asking if there's anything else you can help with
```

**For a Sales Assistant AI:**

```
You are Jordan, a helpful sales assistant for [Company Name].

Your goal is to understand what prospects need and help them see how our products can solve their problems. Be enthusiastic but not pushy.

Guidelines:
- Ask questions to understand their situation
- Focus on benefits, not just features
- Collect their name and email when they show interest
- Never pressure or use aggressive tactics
- If they're not a good fit, be honest about it
```

***

## Adding a Profile Photo

A friendly face makes your AI more approachable:

1. Click on an existing employee (or create a new one)
2. Click on the avatar/photo area
3. Upload an image from your computer
4. The photo is saved automatically

**Tips:**

* Use a professional-looking photo
* Square images work best
* You can use AI-generated avatars if you prefer

***

## Editing an AI Employee

To change an existing employee:

1. Go to **Employees**
2. Find the employee you want to edit
3. Click on their card or the **three-dot menu** (⋮)
4. Select **Edit**
5. Make your changes
6. Click **Save**

***

## Organizing with Tags and Departments

### Adding Tags

Tags help you categorize employees:

1. Edit an employee
2. Find the **Tags** field
3. Type a tag name and press Enter
4. Add as many tags as you need
5. Save

Use tags like: "support", "sales", "technical", "billing", etc.

### Assigning to Departments

If your company has departments set up:

1. Edit an employee
2. Select a **Department** from the dropdown
3. Save

Employees in specific departments may only be accessible to team members in those departments.

***

## Reordering Employees

Change the order employees appear in the list:

1. Go to **Employees**
2. Hover over an employee card
3. Drag using the handle on the left
4. Drop in the new position

The new order is saved automatically.

***

## Using the Employee Marketplace

Don't want to start from scratch? Browse pre-made employees:

1. Go to **Employees**
2. Click **Marketplace** or **Browse Templates**
3. Browse available employee templates
4. Click **Install** on one you like
5. It's added to your company

You can then customize the installed employee to fit your needs.

***

## Deleting an AI Employee

1. Go to **Employees**
2. Click the **three-dot menu** (⋮) on the employee
3. Select **Delete**
4. Confirm the deletion

**Note:** Deleting an employee removes their configuration but doesn't delete conversations you've had with them.

***

## Tips for Better AI Employees

### 1. Start Simple, Then Refine

Don't try to write perfect instructions on day one. Start with basics, test through conversation, and improve over time.

### 2. Test Thoroughly

After creating an employee, have several conversations to test:

* Does it respond the way you expect?
* Does it handle edge cases well?
* Is the tone appropriate?

### 3. Add Specific Examples

In your instructions, include examples of good responses:

```
When someone asks about pricing, respond like this:
"Great question! Our pricing starts at $29/month for the basic plan. Would you like me to explain what's included?"
```

### 4. Define What NOT to Do

Sometimes it's clearer to say what to avoid:

```
Never:
- Promise features we don't have
- Give refunds without manager approval
- Share customer information
- Use slang or casual language
```

### 5. Update Regularly

As your business changes, update your AI employees' instructions to reflect new products, policies, or procedures.

***

## Frequently Asked Questions

**Q: How many AI employees can I create?**
A: This depends on your subscription plan. Check your Profile for limits.

**Q: Do AI employees share knowledge?**
A: By default, all employees have access to your Knowledge Base. You can restrict specific documents to specific employees.

**Q: Can I copy an AI employee?**
A: Yes! Click the three-dot menu and select **Duplicate**.

**Q: How do I make an AI employee available on my website?**
A: Create an [Agent](/core-features/agents), which is a customer-facing version of your employee.

**Q: Why does my AI employee give wrong answers?**
A: Check your [Knowledge Base](/core-features/knowledge-base). The AI only knows what you've taught it.

***

## Next Steps

* [Add Documents to Your Knowledge Base →](/core-features/knowledge-base)
* [Start Chatting →](/core-features/chat)
* [Create a Website Chatbot →](/core-features/agents)