> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parallellabs.app/llms.txt
> Use this file to discover all available pages before exploring further.

# People

> One profile per human being, merged from every place they appear in your account.

The same person often shows up in several places — a row in a Smart List, a recipient in a sequence, someone who replied in your inbox, a visitor who chatted with an agent. **People** stitches those together into a single profile so you can see everything you know about someone in one view.

> **Availability:** People is currently limited to super users while the identity graph is being proven out. Profiles merge records across every feature, so a bad merge would be visible to the whole company.

## How Profiles Are Built

Profiles are assembled by a background job that runs nightly. It looks for **identifiers** shared between records and merges the records that match.

Identifiers come in two strengths:

| Identifier         | Strength | Why                                                                                   |
| ------------------ | -------- | ------------------------------------------------------------------------------------- |
| **Email**          | Strong   | Unique to one person                                                                  |
| **Phone**          | Strong   | Unique to one person                                                                  |
| **LinkedIn**       | Strong   | Unique to one person                                                                  |
| **Name + Company** | Weak     | Names collide — two people called Chris Taylor at the same firm are indistinguishable |

Strong identifiers merge records with confidence. A **Name + Company** match is treated as low confidence: the profile is flagged **Needs review**, and the touchpoints it contributed are marked `low confidence` so you can judge them yourself.

The graph is read-only — you can't merge or split profiles by hand. Corrections come from fixing the underlying records, which the next nightly run picks up.

## Browsing People

1. Select your company from the sidebar
2. Click **People** (under Find & Enrich)

The table shows **Name** (with job title beneath), **Email**, **Phone**, **Company**, **Appears in**, and **Last seen**. Above it, a summary line counts the people, their total touchpoints, and how many need review.

* **Search** matches name, email, phone, or company
* **Source** filters to people who appear in a given place: Smart List, Sequence, Campaign, Conversation, or Inbox
* **Appears in** shows one chip per source with a count, so you can see at a glance where someone came from
* A warning triangle beside a name means a weak match contributed to the profile

If a nightly run is still in progress, a banner tells you how many records have been scanned so far.

## Reading a Profile

Click any row to open the person's profile. It shows:

* **Identity** — name, job title, company, website, and the identifier chips that built the profile
* **First seen** and **Last seen** dates
* **Activity** — a timeline of what this person actually did
* **Touchpoints** — one panel per source, listing the records they appear in

### The Activity Timeline

The timeline records real events: **Opens**, **Clicks**, **Scheduling views**, **Bookings**, **Status changes**, and **Calls**. Use the filter chips to narrow it to the kind of event you care about.

Automated traffic — email scanners and image proxies that open a message without a human reading it — is hidden by default. Toggle **Automated** to show it; those rows carry an **Automated** chip so you never mistake a scanner for a prospect.

Only the most recent touchpoints are shown on a busy profile.

## What People Is Good For

* Checking whether you're already talking to someone before starting fresh
* Seeing every prior touch before a sales call
* Spotting the same person sitting in three different lists under two email addresses
* Understanding which channel a lead actually engages with

## Next Steps

* [Build a Smart List](/find-enrich/smart-lists)
* [Enrich a contact](/find-enrich/lead-data/enrichment)
* [Run a sequence](/engage/sequences)