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POST
Post a new message (reply) to an existing support ticket.

Authorizations

X-API-Key
string
header
required

Company API key - scoped to a specific company. Generate from the Integrations page in your dashboard.

Path Parameters

ticketId
string
required

Body

application/json

Message to add to the ticket

Request body for adding a new message to a ticket

message
string
required

Message body

attachments
string[]

Platform image IDs to attach to the message

Response

The created message

Support ticket message object

attachments
string[]

Attachment objects

createdAt
string

ISO timestamp when the message was created

id
string

Message ID

isFromSupport
boolean

Whether the message was sent by a support agent

message
string

Message body

ticketId
string

Ticket ID this message belongs to

updatedAt
string

ISO timestamp when the message was last updated

userId
string

User ID of the sender