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PUT
Update fields on an existing support ticket.

Authorizations

X-API-Key
string
header
required

Company API key - scoped to a specific company. Generate from the Integrations page in your dashboard.

Path Parameters

ticketId
string
required

Body

application/json

Fields to update

Request body for updating a support ticket (only include fields to change)

subject
string

Short summary of the issue or request

description
string

Detailed description of the issue or request

ticketType
string

Ticket type (one of: bug, feature_request, question, other)

severity
string

Severity (one of: low, medium, high, critical)

status
string

Status (one of: open, in_progress, resolved, closed). Updating status may require support privileges.

attachments
string[]

Replacement list of attachments

response
string

Support response text (support/admin only)

Response

The updated support ticket

Support ticket object

id
string

Ticket ID

companyId
string

Associated company ID (may be null for general tickets)

userId
string

User ID of the ticket creator

whitelabelId
string

Whitelabel instance ID if submitted from a whitelabel domain

subject
string

Ticket subject

description
string

Ticket description

severity
string

Severity (low, medium, high, critical)

status
string

Status (open, in_progress, resolved, closed)

ticketType
string

Ticket type (bug, feature_request, question, other)

attachments
string[]

Attachment objects with type info

response
string

Final support response when resolved

resolvedAt
string

ISO timestamp when the ticket was resolved

resolvedBy
string

User ID of the resolver

createdAt
string

ISO timestamp when the ticket was created

updatedAt
string

ISO timestamp when the ticket was last updated