Update fields on an existing support ticket.
Include only the fields you want to change. Status and response fields may be restricted to support/admin users.
Authorizations
Company API key - scoped to a specific company. Generate from the Integrations page in your dashboard.
Path Parameters
Body
Fields to update
Request body for updating a support ticket (only include fields to change)
Short summary of the issue or request
Detailed description of the issue or request
Ticket type (one of: bug, feature_request, question, other)
Severity (one of: low, medium, high, critical)
Status (one of: open, in_progress, resolved, closed). Updating status may require support privileges.
Replacement list of attachments
Support response text (support/admin only)
Response
The updated support ticket
Support ticket object
Ticket ID
Associated company ID (may be null for general tickets)
User ID of the ticket creator
Whitelabel instance ID if submitted from a whitelabel domain
Ticket subject
Ticket description
Severity (low, medium, high, critical)
Status (open, in_progress, resolved, closed)
Ticket type (bug, feature_request, question, other)
Attachment objects with type info
Final support response when resolved
ISO timestamp when the ticket was resolved
User ID of the resolver
ISO timestamp when the ticket was created
ISO timestamp when the ticket was last updated

