Update fields on an existing support ticket.
Include only the fields you want to change. Status and response fields may be restricted to support/admin users.
Authorizations
Company API key - scoped to a specific company. Generate from the Integrations page in your dashboard.
Path Parameters
Body
Fields to update
Request body for updating a support ticket (only include fields to change)
Replacement list of attachments
Detailed description of the issue or request
Support response text (support/admin only)
Severity (one of: low, medium, high, critical)
Status (one of: open, in_progress, resolved, closed). Updating status may require support privileges.
Short summary of the issue or request
Ticket type (one of: bug, feature_request, question, other)
Response
The updated support ticket
Support ticket object
Attachment objects with type info
Associated company ID (may be null for general tickets)
ISO timestamp when the ticket was created
Ticket description
Ticket ID
ISO timestamp when the ticket was resolved
User ID of the resolver
Final support response when resolved
Severity (low, medium, high, critical)
Status (open, in_progress, resolved, closed)
Ticket subject
Ticket type (bug, feature_request, question, other)
ISO timestamp when the ticket was last updated
User ID of the ticket creator
Whitelabel instance ID if submitted from a whitelabel domain

