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By default a published site lives on a platform URL. Adding a custom domain serves it from your own address instead — www.yourbrand.com rather than a generated link.

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Adding a Domain

  1. Select your company from the sidebar
  2. Go to Websites → Domains
  3. Click Add Domain
  4. Enter the domain you want to use
  5. Copy the A Record (IP Address) shown in the table
Then, at your domain registrar or DNS provider:
  1. Open your domain’s DNS settings
  2. Create an A record
  3. Point it at the IP address shown in the table
  4. Save, and wait for DNS to propagate — this can take 24–48 hours
  5. Back in the platform, click the refresh icon to Verify DNS & SSL
SSL certificates are provisioned automatically once DNS is pointing correctly. You don’t need to buy or upload one.

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Domain Status

SSL Active is the state you want. Until then, the site is still reachable at its platform URL.

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Publish First

A domain can only be attached to a site that has been published. Publish the site, then attach the domain.

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Limits

Each company can have a set number of custom domains. When you reach it, the add button is disabled and a message tells you the maximum.

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Troubleshooting

Still Pending after a day. DNS propagation is genuinely slow sometimes. Confirm the A record points at exactly the IP shown, with no typos, and that you created an A record rather than a CNAME. Failed status. Hover it for the specific error. The most common causes are a record pointing at the wrong address, or a conflicting record for the same hostname left over from a previous host. Works without www but not with it (or the reverse). Each hostname needs its own record. example.com and www.example.com are separate.

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Next Steps